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I know I haven't updated this thing FOREVER, but I thought I would just add one little thing. . .
Working at TeleperformanceUSA is the WORST thing a person can do!!! Training was spent BSing 85% of the time and the other 15% of the time we were training. I was never taught how to trouble shot and fix Verizon Fios set top boxes (cable boxes) but here it has been 3 days on the phones taking live calls and I think I broke about 3 different boxes.
Oh another thing we were never taught how to do was look people up in their systems, and people don't like spelling out their name or the street they live on or town they live in. How the hell am I to find a person if they won't spell it all out? Do you know how many different ways there is to spell things?? This is America we all spell differently. Mostly I don't know if the billing department spelled out the word drive or street or just use Dr or St, you have to tell me these things.
I really do hate working with the public, when I was just sitting in my room all the time I had hopes for the country. I didn't have to believe people were stupid, but they are, and it makes me want to cry. :(
Well, now I'm off to work, Utah has had a storm come through and the temps inside the building matches those on the outside of the building.
Hope everyone had a great Christmas and have a safe and happy new year.
