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Customer: “Yeah, my son really likes this one band that has a really popular song out right now.”
Me: “Okay…”
Customer: “Well, I don’t know the name of their album, their band name, or the name of the song but the tune is like this: ‘ba ba bee da dum dum baaa.’”
Me: “…”
Customer: *not very happy with me* “Do you have any clue what I’m talking about?”
Me: “Ma’am, I’m sorry but we can’t really look up ‘ba ba bee da dum dum baaa’ in our computer.”
Customer: “Don’t be a smart a** with me, missy.”
Me: *trying not to laugh* “Ma’am, I’m not trying to be a smart a**, I’m just saying there isn’t really any way I can help you unless you have some information I can look up.”
Customer: *yelling* “NEVER IN MY LIFE HAVE I EVER BEEN TREATED SO DISRESPECTFULLY AT SOME BULLS*** BOOK STORE! EVERY TIME I COME HERE YOU AND YOUR CO-WORKERS ACT AS IF IT’S SUCH A CHORE TO HELP CUSTOMERS!”
Me: *trying really hard not to laugh* “Would you like me to call my manager?”
Customer: “YES!”
(I page my manager, which we have several but I lucked out and got the good one)
Rad manager: *irritated because she was busy* “Is there a problem?”
Customer: “Yes, the…”
Rad manager: “No, I wasn’t talking to you.”
Customer: “Well!”
Me: “She wants me to look up a song using only the tune.”
Rad manager: *laughs*
Customer: *again, yelling* “IS IT SO HARD TO ASK FOR A LITTLE HELP OR DO YOU NOT OFFER THAT FOR FREE? ALL I NEED FROM YOU IS THE BAND NAME THAT SINGS THAT ONE SONG THAT GOES LIKE THIS, ‘BA BA BEE DA DUM DUM BAAA’! IT ISN’T THAT HARD TO FIGURE IT OUT!”
Me: “So go home and figure it out and give us a call.”
Customer: “I will never shop here again! I’m taking my business to Barnes & Noble!”
Rad manager and I: “Okay. Bye.”
