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What are you waiting for?
Me: “You’re through to ****** tech support, can I take your telephone number?”
Customer: “No.”
Me: “Okay, can I take your post code instead?”
Customer: “No.”
Me: “Okay sir, I’m trying to help but I need to bring your account details up in my system.”
Customer, rather angrily: “What the **** do you want my details for? I can’t connect to the internet, you need to sort it out!”
Me: “I will do my best, sir, but like I explained I need to bring up your account details to verify what the problem seems to be.”
Customer, screaming: “That’s it, I’m calling your complaints department. This is ***** ridiculous. I also want to speak to your manager NOW!”
Me: “Sorry sir, I cant do that as you haven’t verified any of your account details.”
Customer: “That’s it, I’m leaving your provider for somebody else!”
Me: “Thanks for calling ***** technical support. Have a nice day!”
(Two minutes later my manager comes over and just bursts out laughing.)
