(I’m trying to instruct a caller how to visit a website.)
Customer: “It says ‘page cannot be displayed’.”
Me: “Okay, please go to google.com.”
Customer: “Okay, it came up.”
Me: “Alright, it looks like we got the address wrong the first time. Let’s try it again.” *I spell out the entire URL*
Customer: “It’s still not working.”
Me: “OK, could you please spell it back to me?”
Customer: “H-T-T-P-F…”
Me: “I see what happened here. At the beginning we need to put H-T-T-P-S as in ‘Sierra’.”
Customer: “OK, H-T-T-P-F…”
Me: “No, not F as in Frank, S as in Sam. S as in sample.”
Customer: “H-T-T-P-F…”
Me: “Sir, no, we need to make sure that it is an S as in Sierra.” S as in solution.”
Customer: *really upset at this point* “YOU’RE NOT MAKING ANY SENSE! F AS IN SIERRA?! F AS IN SIERRA?! SIERRA BEGINS WITH AN S!
