(Back story: the customer was getting a blue screen of death on their computer.)
Me: “Hello, thank you for calling tech support. How can I help you today?”
Customer: “I was wondering if you could tell me who general failure is and why he is trying to read the C drive on my computer?”
Me: “Ummm…excuse me?”
Customer: “I said that some guy named General Failure is reading my C drive.”
Me: “…How did you come to this conclusion?”
Customer: “When I booted up my computer I get a big blue screen that says “General failure reading drive C,” and I demand to know who this person is!”
Me: *stifling laughter* “Okay, if you don’t mind I am going to place you on hold for about 10 minutes while I do an investigation as to who this person is…”
(I placed customer on hold and told my co-workers. We laughed our asses off for 10 minutes.)
Me: “Thank you for holding. I have some good news and some bad news. The good news is I was able to find some information for you. The bad news is that I wasn’t able to confirm who this ‘General Failure’ is; I am sure he doesn’t work for us. The other thing is that your hard drive is fried, and I would advise you to try to pull any data you can off the drive and invest in a new one. Is there anything else I can do for you today?”
Customer: “Um…no thank you.”
(Customer hangs up and we laugh our asses off some more.)
