(A customer calls in 30 minutes before our store actually opens.)
Customer: “Do you have [style of shoe] in a size 11?”
Me: “Yes ma’am, we do. Would you like me to hold it for you?”
Customer: “No. I want to pay for it over the phone, and then come pick it up on my lunch break.”
Me: “I’m sorry ma’am, I can’t do that transaction over the phone.”
Customer: *yelling* “WHY NOT?! I’ll come in for it sometime between noon and two; it’s for my son, I want to be sure I can get this for his birthday.”
Me: “Like I said, I can hold it for you–”
Customer: “I heard you, but you aren’t hearing me! I want to buy it NOW.”
Me: “I can’t do that over the phone, I would have to see your ID along with your card to verify that it’s yours.”
Customer: “Can’t I just tell you my name?”
Me: “No, because anyone could read the name off the card. I have to see a photo ID.”
Customer: “Well, can’t I tell you what I look like then?”
Me: “Are you serious?”
Customer: “I want to speak to your manager.”
Me: “I am the manager, ma’am.”
Customer: “You’re a terrible manager then. You are SO rude!”
Me: “Yes, you’re right.” *hangs up*
(I can’t really say I’m all that surprised she never showed up for that shoe…)
