Okay, so in truth, I work for this great named company and everyday I get calls from customers that have some kind of problem with their service. I like my job when I can help the customers though. If I can make their phone work or give customers a break on their bill by giving them a much deserved credit, I will do just that. But it gets kind of sad when, customers call in about the newest $5 unlimited texting plan that Cingular just launched a few months ago and that they , the customers, find out that the text plan was just for M2M in the first place...I have to explain this new feature however, everytime to the customers. Now, I for one have not seen this so called commercial yet about this M2M unlimited texting, but I have heard that the commercial did state the truth about the package and that it was moblile to mobile with a recent text package: EX...if u have the 200 text package for 4.99 and u want the M2M feature, with this feature it would be an added $5 to the plan, making it 9.99 in all. Its a great plan though if you just text other cingular customers more than you do any other service provider.
And then there is the newest: unlimited text messaging for 19.99. I can actually say that I am amazed with this one and I have actually had many calls about this feature as well. But the $5 unlimited text messaging got confusing to the customers; hey, I would be amazed by the unlimited text messaging though too...Im hoping now that things will start to get on track now, however.
Also, tonight, I had more calls about international roaming and dialing. Basically, if you want to save money when you are calling another country, you should get the Cingular World Connect for 3.99 and you can save money on some of the international long distance dialing rates per min based. Then, there is the Cingular World Traveler for 5.99. Hmmm, wonder what this is used for? Yes, if you plan to travel to another country, you will need this to save on your roaming charges. And believe me, I have seen a 3.00 roaming charge/min base drop down to a 1.00...or so...for roaming in another country with this CWT plan. If you want to know if you can use your phone in another country or even how to dial an international number, I will be the one to contact.
Anyhow, the best part of my job though is when I can actually solve the problem and the customers can actually use their phones. Im actually looking for a new phone myself these days; lol..havent really thought about going to Cingular though, but I sure do like the sound of having rollover mins and such. Who knows though...All I know is that at the end of the day, I get to see my kids and in the morning they are wakin me up by jumpin on my bed. Life is a thrilling ride for me and I love it!
